Privacy Policy
Last Updated: August 30, 2026
RainCity Merch Inc. ("RainCity Merch," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use raincitymerch.com (the "Website"), purchase products from us, contact us, create an account, subscribe to communications, or otherwise interact with RainCity Merch.
By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy.
We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy and to handle it in a manner consistent with applicable privacy laws.
1. Who We Are
RainCity Merch Inc. is an e-commerce business that creates and sells merchandise based on independent video games and their associated intellectual property.
We work with independent game developers and studios under licensing agreements that allow us to use specified game-related intellectual property to design, produce, market, and sell merchandise.
For privacy purposes, RainCity Merch is responsible for personal information that it collects and controls in connection with the Website and our business activities.
RainCity Merch Inc.
Email: support@raincitymerch.com
Website: raincitymerch.com
2. What Is Personal Information?
"Personal information" generally means information about an identifiable individual.
Depending on how you interact with RainCity Merch, this may include information such as your name, email address, shipping address, order history, or information associated with your use of our Website.
Information that cannot reasonably be associated with an identifiable individual may not constitute personal information.
3. Information We Collect
We may collect personal information directly from you, automatically through your use of the Website, or from third parties involved in providing services to you.
3.1 Information You Provide to Us
Depending on how you interact with RainCity Merch, we may collect:
your name;
email address;
billing address;
shipping address;
telephone number, if provided;
account username or other account information;
order and purchase information;
product preferences;
information you provide when contacting customer support;
information you provide when submitting a product review or other User Content;
marketing and communication preferences;
information provided when entering a promotion, giveaway, or other event; and
other information you voluntarily provide to us.
We will generally collect only the information reasonably necessary for the particular purpose for which it is being collected.
3.2 Payment Information
When you purchase products through the Website, payment information is processed through the payment service provider or providers made available at checkout.
Depending on the payment method used, these providers may receive information such as:
payment card details;
billing information;
transaction amount;
transaction identifier;
payment status; and
information required to detect or prevent fraudulent transactions.
Where payment processing is handled by a third-party payment provider, RainCity Merch may receive limited payment information, such as transaction status and payment identifiers, rather than the complete payment card number.
We do not intend to store complete payment card information on our own systems unless expressly stated otherwise.
You should review the privacy policy of the payment provider used for your transaction for information about how it handles payment information.
3.3 Information Collected Automatically
When you visit or use the Website, certain technical and usage information may be collected automatically.
Depending on the technologies used on the Website, this may include:
IP address;
browser type and version;
device type;
operating system;
approximate geographic location derived from an IP address;
pages visited;
links or buttons interacted with;
referring website;
date and time of visits;
time spent on pages;
Website search activity;
cart and checkout activity;
device identifiers; and
information about how you interact with the Website.
We use this information for purposes such as operating the Website, understanding Website usage, improving our services, maintaining security, preventing fraud, and troubleshooting technical problems.
4. Cookies and Similar Technologies
RainCity Merch may use cookies, pixels, tags, local storage, and similar technologies on the Website.
Cookies are small files or pieces of information stored on your device that allow a website to recognize your browser or remember certain information.
Depending on the technologies implemented on the Website, we may use cookies for the following purposes:
Essential Technologies
These technologies may be necessary for the Website to function properly, including for:
maintaining shopping carts;
processing checkout;
remembering basic Website settings;
maintaining account sessions;
preventing fraud; and
maintaining Website security.
These technologies may be necessary for us to provide the service you request.
Analytics Technologies
We may use analytics technologies to understand how visitors use our Website, such as which pages are visited and how users navigate through the Website.
This information helps us improve the Website and understand general customer behaviour.
Functional Technologies
We may use technologies that remember preferences or settings to improve your experience.
Marketing Technologies
If we use advertising, retargeting, or similar technologies, they may collect information about your interactions with our Website in order to measure or personalize advertising.
Any such technologies will be implemented in accordance with applicable law and our consent practices.
You can control certain cookies through your browser settings. Depending on the technologies used on the Website, we may also provide additional cookie controls.
Disabling certain cookies may affect the functionality of the Website.
5. Why We Collect and Use Personal Information
We may collect, use, and disclose personal information for the following purposes:
Processing and Fulfilling Orders
We use personal information to:
process purchases;
confirm orders;
process payments;
prepare products for fulfillment;
arrange shipping;
provide tracking information;
process returns, exchanges, and refunds; and
provide customer support.
Operating Our Website
We use information to:
operate and maintain the Website;
provide account functionality;
remember shopping cart information;
troubleshoot technical problems;
improve Website functionality; and
understand how customers interact with the Website.
Customer Support
We may use your contact and order information to:
respond to questions;
resolve complaints;
investigate order problems;
provide updates about an order; and
otherwise communicate with you about services you have requested.
Fraud Prevention and Security
We may use information such as transaction, device, and technical information to:
detect suspicious activity;
prevent fraudulent transactions;
protect our Website and systems;
protect customers and our business; and
investigate security incidents.
Business Administration
We may use information to:
maintain business and transaction records;
perform accounting and bookkeeping;
comply with tax obligations;
manage contracts;
establish, exercise, or defend legal claims; and
comply with applicable laws and legal obligations.
Marketing
Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send:
product announcements;
new game merchandise announcements;
promotions;
discounts;
newsletters; and
other marketing communications.
Marketing communications will include an appropriate method for unsubscribing.
You can unsubscribe from marketing communications at any time. Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, such as order confirmations, shipping notifications, or important account messages.
Improving Our Business
We may use information to understand customer preferences and improve our products, Website, services, and customer experience.
Where practical and appropriate, we may use aggregated or de-identified information for these purposes.
6. Consent
Where required by applicable law, we obtain your knowledge and consent before collecting, using, or disclosing your personal information.
The form of consent we use depends on the nature and sensitivity of the information and the circumstances in which it is collected.
For information necessary to process an order, your decision to provide the information and complete the transaction may constitute consent to the collection, use, and disclosure reasonably necessary to complete that transaction.
For optional purposes, such as certain marketing communications, we will provide an appropriate opportunity to consent or decline.
We will not require consent to optional uses of personal information as a condition of purchasing a product where applicable law prohibits such a requirement.
Where we intend to use personal information for a new purpose that was not reasonably contemplated when the information was collected, we will seek additional consent where required.
You may withdraw consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services. For example, if you ask us to stop using information that is necessary to process an existing order, we may be unable to complete that order.
7. Information We Share With Third Parties
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, with your consent where required, or where otherwise permitted or required by law.
These third parties may include:
Payment Service Providers
We share information necessary to process payments and prevent fraudulent transactions.
Manufacturers and Fulfillment Providers
Because RainCity Merch may work with third-party manufacturers and fulfillment providers, we may provide information necessary to produce and fulfill your order.
For example, a fulfillment provider may need your name and shipping address to manufacture, package, and ship your order.
Shipping and Delivery Providers
We may provide information such as your name, shipping address, email address, telephone number, and tracking information to shipping providers when necessary to deliver your order.
Website and Ecommerce Service Providers
We may use third-party providers to host, maintain, secure, and operate our Website and ecommerce systems.
Email and Communications Providers
We may use third-party providers to send transactional and marketing communications.
Analytics and Technology Providers
Where used, analytics and technology providers may receive information about Website activity to help us understand Website usage, improve the Website, or measure marketing performance.
Fraud Prevention and Security Providers
We may use third-party services to help detect fraud, abuse, suspicious transactions, or security threats.
Professional Advisers
We may disclose information to lawyers, accountants, insurers, auditors, consultants, or other professional advisers where reasonably necessary for legitimate business purposes.
Legal and Regulatory Authorities
We may disclose information where required or permitted by law, including in response to lawful requests, court orders, regulatory requirements, or to protect our rights, customers, property, or the safety of others.
Business Transactions
If RainCity Merch is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
8. Third-Party Service Providers
We use third-party service providers to help operate our business.
These providers may process personal information on our behalf and may have access to information necessary to perform the services we have engaged them to provide.
Where appropriate, we use contractual or other safeguards intended to require service providers to handle personal information appropriately.
Third-party providers may have their own privacy policies and terms. We encourage you to review those policies where appropriate.
9. International Processing and Storage
Some of our service providers may process or store personal information outside Canada.
As a result, your personal information may be subject to the laws of another country while it is processed or stored there.
For example, payment, hosting, ecommerce, analytics, email, manufacturing, fulfillment, or shipping providers may operate servers or facilities in countries outside Canada.
Where personal information is transferred to or processed in another jurisdiction, we take reasonable steps appropriate to the circumstances to protect the information and to use contractual or other safeguards where appropriate.
10. Information About Game Developers and Intellectual Property
RainCity Merch works with independent game developers and studios.
Information relating to game developers may include:
names;
contact information;
business information;
contract information;
licensing information;
payment information;
tax or accounting information;
communications; and
information relating to intellectual-property rights.
We use this information to manage licensing relationships, create and sell authorized merchandise, process payments, communicate with developers, maintain business records, and comply with legal and contractual obligations.
This Privacy Policy applies to personal information handled by RainCity Merch in connection with these relationships, although additional contractual terms may apply to developers and business partners.
11. Reviews and User-Submitted Content
If you submit a product review, photograph, comment, or other content to the Website, we may collect the information associated with that submission.
Depending on the functionality of the Website, submitted content may be publicly displayed.
You should avoid including personal information in a review or other public submission that you do not want other people to see.
If you contact us privately, we will generally treat the information you provide as private business correspondence, subject to the terms of this Privacy Policy and applicable law.
12. Marketing Communications
If you choose to receive marketing communications from RainCity Merch, we may use your email address and other relevant information to send those communications.
You can unsubscribe at any time by:
clicking the unsubscribe link in a marketing email; or
contacting us using the information provided in the "Contact Us" section.
After you unsubscribe, we will stop sending marketing communications within the timeframe required by applicable law.
We may continue to send non-marketing communications that are necessary to provide services you have requested, including order confirmations, shipping notifications, account notifications, security notices, and responses to customer service inquiries.
13. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, to maintain appropriate business and transaction records, to comply with legal and accounting requirements, to resolve disputes, and to enforce our agreements.
Different types of information may be retained for different periods.
For example:
Order and transaction information may be retained for as long as reasonably necessary for order administration, accounting, tax, legal, warranty, dispute-resolution, and business-record purposes.
Customer service correspondence may be retained for as long as reasonably necessary to resolve the matter and maintain appropriate records.
Marketing information may be retained until you unsubscribe or until it is no longer reasonably necessary for the relevant purpose.
Account information may be retained while your account remains active and for a reasonable period afterward where necessary for legitimate business, legal, or security purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to legal or operational requirements.
14. Accuracy of Personal Information
We aim to keep personal information reasonably accurate, complete, and up to date for the purposes for which it is used.
You can help us by providing accurate information and notifying us when your information changes.
If you believe information we hold about you is inaccurate or incomplete, you may contact us and request a correction.
15. Security
We take reasonable physical, technical, and organizational safeguards appropriate to the sensitivity of personal information we hold.
Depending on the circumstances, safeguards may include:
access controls;
passwords and authentication;
restricted access to personal information;
secure communications;
encryption where appropriate;
security monitoring;
fraud prevention measures;
service-provider controls; and
secure disposal procedures.
No method of transmission or storage can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account and device information, including using strong passwords and avoiding sharing account credentials.
16. Privacy Breaches
We maintain procedures for responding to actual or suspected privacy breaches.
If we determine that a breach creates a real risk of significant harm or that notification is otherwise required by applicable law, we will take the steps required by law, which may include notifying affected individuals and/or the appropriate privacy regulator.
We may also take additional measures to contain, investigate, and remediate a breach.
17. Third-Party Websites and Services
The Website may contain links to websites or services operated by third parties, including game developers, social media platforms, payment providers, or other websites.
If you follow a link to a third-party website, that website's privacy policy will apply to information collected by that third party.
RainCity Merch is not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.
18. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the right to:
request information about whether we hold personal information about you;
request access to personal information we hold about you;
ask how your personal information is being used or disclosed;
request correction of inaccurate or incomplete information;
withdraw consent to certain uses or disclosures;
unsubscribe from marketing communications; and
make a privacy complaint.
Some requests may be subject to legal exceptions, verification requirements, reasonable administrative procedures, or other limitations permitted by law.
To protect personal information, we may need to verify your identity before responding to an access, correction, or other privacy request.
19. Privacy Complaints
If you have concerns about how RainCity Merch has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
You may also have the right to submit a complaint to the privacy regulator with jurisdiction over the matter.
For matters within the jurisdiction of the federal Office of the Privacy Commissioner of Canada, information about making a complaint is available through the Office of the Privacy Commissioner of Canada's website.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, service providers, legal obligations, or privacy practices.
When we make changes, we will post the updated Privacy Policy on the Website and update the "Last Updated" date at the top.
If we make a material change to how we collect, use, or disclose personal information, we will provide additional notice or obtain additional consent where required by applicable law.
Your continued use of the Website after an updated Privacy Policy becomes effective will be subject to the updated policy, except where applicable law requires a different approach.
21. Contact Us
If you have questions about this Privacy Policy or RainCity Merch's privacy practices, please contact us:
RainCity Merch Inc.
Email: support@raincitymerch.com
Website: raincitymerch.com
We will make reasonable efforts to respond to privacy questions and requests in accordance with applicable law.
By using the RainCity Merch Website, you acknowledge that you have had an opportunity to review this Privacy Policy.