Terms of Service
Last Updated: August 30, 2026
Please note that this document is in Beta phase and is undergoing continuous modification.
Welcome to RainCity Merch. These Terms of Service ("Terms") govern your access to and use of the RainCity Merch website, including raincitymerch.com (the "Website"), and your purchase of merchandise through the Website.
In these Terms, "RainCity Merch Inc.," "RainCity Merch," "we," "us," or "our" means the operator of RainCity Merch. "You" or "your" means any person who accesses the Website or purchases merchandise from us.
By accessing the Website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or place an order.
These Terms apply in addition to any rights you may have under applicable consumer protection laws. Nothing in these Terms is intended to exclude or limit any right or remedy that cannot legally be excluded or limited.
1. About RainCity Merch
RainCity Merch is an e-commerce service that creates and sells merchandise based on independent video games and their associated intellectual property.
We work with independent game developers and studios under licensing agreements that authorize us to use specified game-related intellectual property for the purpose of designing, producing, marketing, and selling merchandise.
Merchandise available through the Website may therefore feature artwork, characters, logos, names, designs, or other intellectual property belonging to participating game developers or other rights holders.
RainCity Merch does not claim ownership of the underlying intellectual property belonging to those developers or rights holders.
2. Eligibility
You may use the Website and purchase products only if you are legally capable of entering into a binding contract under the laws applicable to you.
If you are under the age required to enter into a binding contract in your jurisdiction, you may use the Website only with the involvement and permission of a parent or legal guardian.
By placing an order, you confirm that the information you provide to us is accurate and that you have the authority to use the payment method provided.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, sizing information, and other product information displayed on the Website are accurate.
However:
colours may appear slightly different depending on your screen or device;
minor variations may occur between individual manufactured products;
product measurements may have reasonable manufacturing tolerances;
product availability may change without notice; and
products may be discontinued or temporarily unavailable.
We reserve the right to correct errors or inaccuracies in product information.
If a material error affects an order you have placed, we will contact you and provide any rights or options required by applicable law.
4. Orders
When you place an order through the Website, you are making an offer to purchase the products in your order.
After placing an order, you will receive an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that your order has been accepted or shipped.
Your order is accepted when we confirm that the order has been accepted for fulfillment or otherwise indicate acceptance.
We may decline or cancel an order where permitted by law, including where:
a product is unavailable;
there is an obvious pricing or product-description error;
we reasonably suspect fraudulent or unauthorized activity;
we are unable to process payment;
shipping to the provided address is unavailable; or
circumstances outside our reasonable control prevent fulfillment.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products, subject to applicable law.
5. Pricing
Product prices are displayed on the Website in the currency indicated at checkout.
Unless otherwise stated, applicable taxes, shipping charges, and other charges will be disclosed before you complete your purchase.
The final amount payable will be shown before you submit your order.
We may change product prices at any time. A price change will not affect an order that we have already accepted, except where permitted or required by law.
If an obvious pricing error occurs, we may correct the error and, where required, provide you with the option to cancel the affected order.
6. Payment
We accept the payment methods displayed at checkout.
Payment must be successfully authorized before an order can be processed.
Payment information may be processed by third-party payment service providers. We do not generally store complete payment card information on our own systems.
You authorize our payment service providers and us to charge the payment method you provide for the total amount of your order, including applicable taxes and shipping charges.
7. Shipping and Delivery
We currently ship to the destinations listed during checkout.
Shipping costs and estimated delivery times will be presented during the checkout process where applicable.
Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, labour disruptions, incorrect addresses, or other events affecting transportation.
You are responsible for providing a complete and accurate shipping address.
If you provide an incorrect address and the order must be reshipped, additional shipping charges may apply where permitted by law.
For international orders, you may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are generally outside RainCity Merch's control and may not be included in the amount paid at checkout unless expressly stated.
Nothing in this section limits any statutory delivery or cancellation rights you may have under applicable law.
8. Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains the wrong product, or is materially different from what you ordered, please contact us as soon as reasonably possible after receiving the order.
We may request photographs or other information to help us investigate the issue.
Where appropriate, we may provide a replacement, repair, refund, or other remedy in accordance with our Returns & Refund Policy and applicable law.
If an order appears to have been lost during delivery, contact us so that we can investigate with the relevant shipping provider.
9. Returns, Refunds, and Exchanges
Our Returns & Refund Policy forms part of these Terms and explains our procedures for returns, refunds, exchanges, damaged products, defective products, and other order issues.
Nothing in our Returns & Refund Policy or these Terms limits any cancellation, refund, replacement, warranty, or other rights that cannot legally be waived under applicable consumer protection legislation.
For products that are defective, damaged, incorrectly supplied, or otherwise subject to a statutory remedy, we will provide the remedy required by applicable law.
Where a return is permitted because of a change of mind, incorrect size selection, or another reason not involving a defect or error on our part, any applicable return shipping costs or other conditions will be disclosed in our Returns & Refund Policy.
10. Pre-Orders
From time to time, we may offer products for pre-order.
When purchasing a pre-order product, the Website will provide an estimated production or shipping timeframe where reasonably available.
Pre-order dates are estimates and may change because of manufacturing, supply, shipping, or other circumstances.
If a significant delay or cancellation occurs, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
Specific pre-order terms displayed at the time of purchase may also apply.
11. Limited-Edition Products
Some products may be offered in limited quantities.
Unless expressly stated otherwise, we do not guarantee that a limited-edition product will be restocked or produced again after it sells out.
Statements about limited quantities or editions will be made accurately and will not be used to mislead customers about product availability.
12. Intellectual Property
The Website and its contents may include:
game titles;
game characters;
artwork;
logos;
graphics;
photographs;
product designs;
text;
videos;
trademarks;
trade names; and
other intellectual property.
Game-related intellectual property remains the property of its respective owners and rights holders.
RainCity Merch uses such intellectual property under applicable licensing or authorization agreements.
Your purchase of merchandise does not give you ownership of, or any additional license to use, the intellectual property featured on that merchandise.
Unless you have permission from the applicable rights holder, you may not reproduce, distribute, modify, publicly display for commercial purposes, sell, license, or otherwise commercially exploit copyrighted artwork, trademarks, characters, logos, or other intellectual property featured on our products.
RainCity Merch's own Website content, branding, photographs, product designs, written content, graphics, and other materials created or owned by RainCity Merch are protected by applicable intellectual property laws.
You may use Website content for personal, non-commercial purposes in connection with using the Website and purchasing our products. You may not copy, reproduce, distribute, modify, or commercially exploit our content without permission.
13. Third-Party Intellectual Property
If you believe that material appearing on the Website infringes your intellectual property rights, please contact us with sufficient information for us to investigate the matter.
We may remove, disable, or modify content where we reasonably believe that doing so is appropriate or required by law.
14. Website Use
You agree to use the Website only for lawful purposes.
You must not:
interfere with the operation or security of the Website;
attempt to gain unauthorized access to our systems;
introduce malicious code, viruses, or other harmful material;
use automated systems to place fraudulent or abusive orders;
use another person's account or payment information without authorization;
impersonate another person or business;
scrape or systematically reproduce Website content for commercial purposes without permission;
attempt to circumvent Website security measures;
use the Website to commit fraud or other unlawful activity; or
otherwise use the Website in a manner that violates applicable law.
We may restrict or terminate access to the Website where reasonably necessary to protect the Website, our customers, our business, or others, subject to applicable law.
15. Customer Accounts
If we allow you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
You agree to provide accurate information and to update your information when necessary.
You should notify us promptly if you believe your account has been accessed without authorization.
We may suspend or terminate an account where reasonably necessary, including where an account is used fraudulently or in violation of these Terms.
16. Reviews and User Content
If the Website allows you to submit reviews, comments, photographs, or other content ("User Content"), you are responsible for the content you submit.
You must not submit content that:
is unlawful;
infringes another person's intellectual property or privacy rights;
is fraudulent or materially misleading;
contains malicious code;
is threatening, abusive, or discriminatory;
impersonates another person; or
is unrelated spam or promotional material.
By submitting User Content, you grant RainCity Merch a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that User Content for purposes connected with operating, marketing, and improving our Website and products.
This license does not transfer ownership of your User Content to RainCity Merch.
We may remove User Content that violates these Terms or applicable law.
Nothing in this section prevents you from expressing genuine opinions about RainCity Merch or our products or otherwise exercising rights protected by applicable law.
17. Promotions and Discount Codes
We may occasionally offer promotional codes, discounts, giveaways, bundles, or other promotions.
Unless otherwise stated:
promotional codes must be used before their stated expiry date;
promotional codes may be subject to product, customer, or purchase restrictions;
promotional codes may not be combined with other promotions;
promotional codes have no cash value; and
promotional offers may be subject to additional terms disclosed at the time of the promotion.
We reserve the right to correct errors in promotional offers and to cancel fraudulent or abusive uses of promotional codes, subject to applicable law.
18. Gift Cards
If RainCity Merch offers gift cards, additional gift-card terms may apply and will be presented at the time of purchase.
Gift cards may not be reproduced, resold, or used for fraudulent purposes.
Applicable laws governing gift cards and expiry dates will apply.
19. Third-Party Services
We may use third-party companies and service providers to operate our business, including providers involved in:
payment processing;
website hosting;
ecommerce functionality;
product manufacturing;
order fulfillment;
shipping and delivery;
customer support;
analytics;
email communications; and
fraud prevention.
These providers may process information or perform services on our behalf.
Third-party services may also have their own terms and privacy policies.
We are not responsible for the independent acts, omissions, terms, or policies of third-party services except to the extent required by applicable law.
20. Privacy
Our collection, use, disclosure, and handling of personal information is described in our Privacy Policy.
By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.
Our Privacy Policy does not form part of these Terms to the extent that applicable law treats privacy obligations separately from contractual terms.
21. Website Availability
We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be uninterrupted, secure, error-free, or available.
The Website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue parts of the Website where reasonably necessary.
22. Errors and Corrections
The Website may occasionally contain typographical errors, inaccurate information, or technical errors.
We may correct errors and update information when reasonably necessary.
Where an error materially affects an order you have already placed, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
23. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, government action, labour disruptions, transportation disruptions, widespread technical failures, supplier failures, or other similar events.
This section does not limit any consumer rights or remedies that apply despite such circumstances.
24. Disclaimers
To the fullest extent permitted by applicable law, the Website and information provided on it are provided on an "as available" basis.
We do not guarantee that every aspect of the Website will always be accurate, uninterrupted, or error-free.
Nothing in these Terms excludes, restricts, or modifies any representation, warranty, condition, guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.
25. Limitation of Liability
To the fullest extent permitted by applicable law, RainCity Merch will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products where such limitation is legally permitted.
Nothing in these Terms limits our liability for matters that cannot legally be limited or excluded, including liability that applicable law requires us to assume.
Where permitted by law, our total liability relating to a particular order will not exceed the amount you paid to RainCity Merch for the product or service giving rise to the claim.
This section does not limit statutory consumer rights or remedies.
26. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold RainCity Merch and its officers, employees, contractors, and service providers harmless from claims, losses, damages, liabilities, and reasonable expenses arising from your:
violation of these Terms;
unlawful use of the Website;
misuse of our products or Website; or
infringement of another person's rights through content or material you submit to us.
This obligation does not apply to the extent that a claim results from RainCity Merch's own negligence, misconduct, or breach of applicable law.
27. Termination
You may stop using the Website at any time.
We may suspend or terminate your access to the Website or an account where reasonably necessary, including where you materially breach these Terms, engage in fraudulent activity, or create a security or legal risk.
Termination does not affect rights or obligations that arose before termination.
Sections relating to intellectual property, payment obligations, liability, indemnification, dispute resolution, and other provisions that by their nature should survive termination will continue to apply.
28. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on the Website with a revised "Last Updated" date.
Changes will apply from the effective date stated in the updated Terms and will not retroactively change the terms governing an order that has already been accepted, except where required or permitted by law.
If a change materially affects your rights in relation to an existing transaction, we will provide any notice required by applicable law.
29. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-law principles.
Nothing in this section prevents a consumer from exercising mandatory rights or bringing a claim in a jurisdiction where applicable consumer protection law gives them that right.
30. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.
The remaining provisions will continue in effect.
31. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.
32. Entire Agreement
These Terms, together with any applicable policies or terms expressly incorporated into them, constitute the agreement between you and RainCity Merch concerning your use of the Website and purchases made through it.
Where a specific product, promotion, pre-order, or other transaction has additional terms disclosed at the time of purchase, those terms will apply to the extent they are consistent with these Terms and applicable law.
33. Contact Us
If you have questions about these Terms, an order, a product, or a problem with the Website, please contact us:
RainCity Merch
Email: support@raincitymerch.com
Website: raincitymerch.com
We will make reasonable efforts to respond to customer inquiries in a timely manner.
By using the RainCity Merch Website or placing an order, you acknowledge that you have read and agree to these Terms of Service, subject to your rights under applicable law.